Privacy Policy

Last Updated: January 2026

Enterprise Media Solutions EOOD ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This policy outlines our practices regarding data collection and processing in accordance with the EU General Data Protection Regulation (GDPR) and Bulgarian legislation.

1. Data We Collect

We may collect, use, store and transfer different kinds of personal data about you which you provide through our contact forms, including:

• Identity Data (Name, surname)
• Contact Data (Email address, phone number)
• Technical Data (IP address, browser type, location)

2. How We Use Your Data

We use your data only to provide the services you requested, specifically:

• To process your inquiry and provide a technical proposal.
• To manage our relationship with you as a client.
• To improve our website through internal analytics.

3. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way. We use SSL encryption for all data transmissions.

4. Your Rights

Under GDPR, you have the right to request access to your data, correction, erasure, or restriction of processing. Contact us at office@emedia.solutions to exercise these rights.

Terms & Conditions

Agreement to Terms

By accessing the website of Enterprise Media Solutions EOOD (emedia.solutions), you agree to be bound by these terms and conditions. These terms are governed by the laws of the Republic of Bulgaria.

1. Services

Enterprise Media Solutions EOOD provides software development, automation, and hosting services. The specific scope of work for each client is defined in the Service Level Agreement or individual project contracts.

2. Intellectual Property

Unless otherwise stated, Enterprise Media Solutions EOOD owns the intellectual property rights for all material on this website. All intellectual property rights are reserved. For client projects, IP transfer occurs only upon full payment of agreed fees.

3. Payment Terms

Subscriptions are billed monthly in advance. Set-up fees are one-time payments due before project initialization. Failure to pay within 7 days of the invoice date may result in temporary suspension of hosted services.

4. Liability

Enterprise Media Solutions EOOD shall not be held liable for any indirect, consequential, or special liability arising out of or in any way related to your use of this Website or our services, except as specifically outlined in the SLA.

Service Level Agreement (SLA)

This SLA defines the service standards provided by Enterprise Media Solutions EOOD to its subscription clients.

1. Uptime Commitment

We guarantee a 99.9% network uptime availability for Business and Nexus tier hosting. Uptime is calculated monthly, excluding scheduled maintenance windows (announced 48h in advance).

2. Support Response Times

Support requests are prioritized based on the client's subscription tier:

• Core Tier: Initial response within 24 business hours.
• Business Tier: Initial response within 12 business hours.
• Nexus Tier: Initial response within 4 business hours.
• Enterprise/Custom: Bespoke response times as per contract (down to 1 hour).

3. Data Integrity

We perform daily automated backups for all hosted platforms. In the event of data loss due to server-side failure, we commit to a Restoration Time Objective (RTO) of 8 hours.

4. Service Credits

If we fail to meet the 99.9% uptime guarantee, clients are eligible for service credits equivalent to 5% of their monthly fee for every hour of downtime, up to a maximum of 50% of the monthly fee.